Dr. Lisa Cain is an assistant professor in Florida International University’s Chaplin School of Hospitality and Tourism Management. She earned her PhD from the University of Nevada, Las Vegas in Hospitality Administration, her Master’s degree from Florida International University in Hospitality Management and her Bachelor’s degree from Smith College in English Language and Literature. She also spent a year studying at Oxford University in England. She currently teaches marketing management, and globalization and competitive methods in the hospitality industry and has previously taught organizational behavior, restaurant management and operations, and leadership, management and ethics. Dr. Cain’s research interests fall within the broad topics of organizational behavior and marketing with an emphasis on understanding internal and external customer behavior. Specifically, she has studied work life balance for executive chefs, substance abuse among hospitality workers, and loyalty in the hospitality industry. She continues to develop research in these topics as well as in the emerging topics of robotics and co-creation in hospitality.