Customers' perceptions of hotel AI-enabled voice assistants: does brand matter? Article

Cai, Ruiying, Cain, Lisa Nicole, Jeon, Hyeongjin. (2022). Customers' perceptions of hotel AI-enabled voice assistants: does brand matter? . INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 34(8), 2807-2831. 10.1108/IJCHM-10-2021-1313

cited authors

  • Cai, Ruiying; Cain, Lisa Nicole; Jeon, Hyeongjin

authors

publication date

  • July 26, 2022

published in

keywords

  • ADOPTION
  • Business & Economics
  • CONSTRUAL-LEVEL THEORY
  • CREDIBILITY
  • Construal level theory
  • Hospitality, Leisure, Sport & Tourism
  • Hotel scales
  • INTENTIONS
  • METAANALYSIS
  • Management
  • PERCEIVED EASE
  • ROLES
  • SUBJECT
  • Social Sciences
  • Social Sciences - Other Topics
  • TECHNOLOGY ACCEPTANCE MODEL
  • Technology acceptance model
  • WORD-OF-MOUTH

Digital Object Identifier (DOI)

publisher

  • EMERALD GROUP PUBLISHING LTD

start page

  • 2807

end page

  • 2831

volume

  • 34

issue

  • 8