Customers' Perceptions of Employee Engagement: Fortifying the Service-Profit Chain Article

Cain, Lisa, Tanford, Sarah, Shulga, Lenna. (2018). Customers' Perceptions of Employee Engagement: Fortifying the Service-Profit Chain . International Journal of Hospitality and Tourism Administration, 19(1), 52-77. 10.1080/15256480.2017.1305312

cited authors

  • Cain, Lisa; Tanford, Sarah; Shulga, Lenna

authors

publication date

  • January 1, 2018

published in

keywords

  • BEHAVIORAL INTENTIONS
  • EMOTIONAL CONTAGION
  • Hospitality, Leisure, Sport & Tourism
  • LOYALTY
  • MODERATING ROLE
  • PERCEIVED VALUE
  • PERFORMANCE
  • PHYSICAL-ENVIRONMENT
  • RELATIONSHIP QUALITY
  • SATISFACTION
  • Social Sciences
  • Social Sciences - Other Topics
  • WORK
  • customer loyalty
  • customer satisfaction
  • employee engagement
  • service-profit chain

Digital Object Identifier (DOI)

start page

  • 52

end page

  • 77

volume

  • 19

issue

  • 1