Cain, Lisa, Tanford, Sarah, Shulga, Lenna. (2018). Customers' Perceptions of Employee Engagement: Fortifying the Service-Profit Chain
.
INTERNATIONAL JOURNAL OF HOSPITALITY AND TOURISM ADMINISTRATION, 19(1), 52-77. 10.1080/15256480.2017.1305312
Cain, Lisa, Tanford, Sarah, Shulga, Lenna. (2018). Customers' Perceptions of Employee Engagement: Fortifying the Service-Profit Chain
. INTERNATIONAL JOURNAL OF HOSPITALITY AND TOURISM ADMINISTRATION, 19(1), 52-77. 10.1080/15256480.2017.1305312