Scholarly & Creative Works
selected scholarly works & creative activities
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Article
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2025The Impact of Professor Allan Rosenbaum: Global Champion of Public Administration, Field-Builder, Teacher, and Friend. PUBLIC ADMINISTRATION REVIEW. 85:613-618.Full Text via DOI: 10.1111/puar.13950 Web of Science: 001453239400001
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2024Cross-Cultural Emotional Labor: A Study of NGO Workers in Haiti. INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION. 47:1110-1121.Full Text via DOI: 10.1080/01900692.2023.2262160 Web of Science: 001070549300001
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2024Feminine leadership and juvenile justice outcomes: The Florida experience. PUBLIC ADMINISTRATION REVIEW. 84:544-559.Full Text via DOI: 10.1111/puar.13706 Web of Science: 001048001200001
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2023The Experience of Local Governments in Promoting Equity and Inclusion. PUBLIC PERSONNEL MANAGEMENT. 52:624-649.Full Text via DOI: 10.1177/00910260231187549 Web of Science: 001080818300001
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2023Empowering Diverse Workers through Conscious Leader Sunita Singh Sengupta & Payal Kumar. BEST PAPERS PROCEEDINGS - FIFTY-FIFTH ANNUAL MEETING OF THE ACADEMY OF MANAGEMENT. 2023.Full Text via DOI: 10.5465/amproc.2023.12780symposium
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2016If You Are Emotionally Intelligent: The effects of customer-related social stressors on counterproductive work behavior for front-line service employees. INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT. 24:260-271.Full Text via DOI: 10.1111/ijsa.12145 Web of Science: 000383459100004
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2013Managing emotions while managing crisesFull Text via DOI: 10.1108/IJES-07-2012-0033 Web of Science: 000214666000002
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2006Appraising emotion work: Determining whether emotional labor is valued in government jobs. AMERICAN REVIEW OF PUBLIC ADMINISTRATION. 36:123-138.Full Text via DOI: 10.1177/0275074005280642
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2004Symposium: Federal Civil Service Reform: Another Legacy of 9/11?. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. 24:191-201.Full Text via DOI: 10.1177/0734371X04266710
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2004Symposium: Federal Civil Service Reform: Another Legacy of 9/11?-Reply. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. 24:276-279.Full Text via DOI: 10.1177/0734371X04266711
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2003Best Practices in Managing Reductions in Force: Lessons Learned From the Australian Public Service Reform. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. 23:38-60.Full Text via DOI: 10.1177/0734371X02250114
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2002A Clash of Values: Public Ethics and the Business of GovernmentFull Text via DOI: 10.1080/12294659.2002.10804989
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2002Family-friendly workplace policy adoption in general and special purpose local governments: Learning from the washington state experience. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. 22:27-51.Full Text via DOI: 10.1177/0734371X0202200102
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2002What Are We Teaching about Gender Issues in Public Affairs Courses?. JOURNAL OF PUBLIC AFFAIRS EDUCATION. 8:25-43.Full Text via DOI: 10.1080/15236803.2002.12023531
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2001The Patriotism of Exit and Voice: The Case of Gloria Flora. PUBLIC INTEGRITY. 3:347-362.Full Text via DOI: 10.1080/15580989.2001.11770885
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2001Nonprofit Sector Unionization and Gender Equity: Learning Lessons From a Case Study of a Teacher Organization in the St. Louis Archdiocese. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. 21:5-26.Full Text via DOI: 10.1177/0734371X0102100102
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2001The gendered bureaucracy: AGency Mission, Equality Of Opportunity, And Representative Bureaucracies. WOMEN & POLITICS. 22:1-33.Full Text via DOI: 10.1300/J014v22n03_01
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1999Federal family-friendly workplace policies: Barriers to effective implementation. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. 19:34-48.Full Text via DOI: 10.1177/0734371X9901900303
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1997Sharpening Critical Thinking Skills in a Public Administration ClassFull Text via DOI: 10.1080/10877789.1997.12023439
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1993Career Advancement: Does Gender Make a Difference?. AMERICAN REVIEW OF PUBLIC ADMINISTRATION. 23:361-384.Full Text via DOI: 10.1177/027507409302300404
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Beyond Cognition: Affective Leadership and Emotional Labor. PUBLIC ADMINISTRATION REVIEW. 69:6-20.Full Text via DOI: 10.1111/j.1540-6210.2008.01935.x Web of Science: 000261881100001
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Emotional Labor: Why and How to Teach It. JOURNAL OF PUBLIC AFFAIRS EDUCATION. 16:123-141.Full Text via DOI: 10.1080/15236803.2010.12001590 Web of Science: 000409926000002
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Book
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2014Emotional labor and crisis response: Working on the razor's edgeFull Text via DOI: 10.4324/9781315704869
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2014Emotional labor: Putting the service in public serviceFull Text via DOI: 10.4324/9781315704852
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Book Chapter
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2022
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2019Broadening workplace participation. 507-524.
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2019Australia. 197-230.Full Text via DOI: 10.1007/978-3-030-24823-9_9 Web of Science: 000837459700011
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2016THE PATRIOTISM OF EXIT AND VOICE: The Case of Gloria Flora. 403-418.Full Text via DOI: 10.4324/9781315497976-44
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2013Chapter 7: Emotional labor, job satisfaction and burnout: how each affects the other. 132-150.Full Text via DOI: 10.4337/9780857937322.00016
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2013Emotional labor, job satisfaction and burnout: how each affects the other. 132-150.Web of Science: 000324068400007
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2012The Role of Emotional Labor in Public Service. 37-49.Web of Science: 000333671700003
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2009
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2009Chapter 13: Beyond Cognition: Affective Leadership and Emotional LaborFull Text via DOI: 10.4337/9781848449343.00024
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Editorial Material
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2007Associate Editor's Note. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. 195-196.Full Text via DOI: 10.1177/0734371X06304123
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Review
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2004Women's jobs, men's jobs: Sex segregation and emotional labor. PUBLIC ADMINISTRATION REVIEW. 289-298.Full Text via DOI: 10.1111/j.1540-6210.2004.00373.x
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2004Sexual harassment in the federal workplace revisited: Influences on sexual harassment by gender. PUBLIC ADMINISTRATION REVIEW. 705-717.Full Text via DOI: 10.1111/j.1540-6210.2004.00417.x
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2003Sexual Harassment in the Federal Workplace. PUBLIC ADMINISTRATION REVIEW. 472-483.Full Text via DOI: 10.1111/1540-6210.00309
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Research
co-principal investigator on
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Grant
visualizations
publication subject areas
Citation index-derived subject areas the researcher has published in