If You Are Emotionally Intelligent: The effects of customer-related social stressors on counterproductive work behavior for front-line service employees Article

Zhang, Ran, Redfern, Kylie, Newman, Meredith A et al. (2016). If You Are Emotionally Intelligent: The effects of customer-related social stressors on counterproductive work behavior for front-line service employees . INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT, 24(3), 260-271. 10.1111/ijsa.12145

International Collaboration

cited authors

  • Zhang, Ran; Redfern, Kylie; Newman, Meredith A; Ferreira-Meyers, Karen

authors

publication date

  • September 1, 2016

published in

keywords

  • AGGRESSION
  • BURNOUT
  • Business & Economics
  • EXHAUSTION
  • INCIVILITY
  • JOB-PERFORMANCE
  • MEDIATING ROLE
  • MODERATING ROLE
  • Management
  • ORGANIZATIONAL JUSTICE
  • OUTCOMES
  • Psychology
  • Psychology, Applied
  • Social Sciences
  • WORKPLACE

Digital Object Identifier (DOI)

publisher

  • WILEY

start page

  • 260

end page

  • 271

volume

  • 24

issue

  • 3