Social mindfulness as an institutional arrangement to promote service employee well-being Article

Chapman, Linnea M, Haderlie, Todd C, Miyazaki, Anthony D. (2025). Social mindfulness as an institutional arrangement to promote service employee well-being . JOURNAL OF SERVICES MARKETING, 39(8), 901-915. 10.1108/JSM-02-2025-0150

cited authors

  • Chapman, Linnea M; Haderlie, Todd C; Miyazaki, Anthony D

authors

publication date

  • December 4, 2025

published in

keywords

  • ANTECEDENTS
  • Business
  • Business & Economics
  • CONTAGION
  • CULTURE
  • CUSTOMER
  • Customer incivility
  • EMOTIONAL LABOR
  • EXHAUSTION
  • Emotional labor
  • Employee well-being
  • Institutional arrangements
  • Managerial interventions
  • PERSPECTIVE
  • PSYCHOLOGICAL SAFETY
  • Psychological safety
  • SATISFACTION
  • Service-dominant logic (SDL)
  • Social Sciences
  • Social mindfulness
  • WORK

Digital Object Identifier (DOI)

publisher

  • EMERALD GROUP PUBLISHING LTD

start page

  • 901

end page

  • 915

volume

  • 39

issue

  • 8