THE PURSUIT OF EXCELLENCE IN PROCESS THINKING AND CUSTOMER RELATIONSHIP MANAGEMENT Article

Dickson, Peter, Lassar, Walfried, Hunter, Gary et al. (2009). THE PURSUIT OF EXCELLENCE IN PROCESS THINKING AND CUSTOMER RELATIONSHIP MANAGEMENT . 29(2), 111-124. 10.2753/PSS0885-3134290201

keywords

  • Business
  • Business & Economics
  • Social Sciences

Digital Object Identifier (DOI)

publisher

  • ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD

start page

  • 111

end page

  • 124

volume

  • 29

issue

  • 2