Emotional AI as a facilitator of co-created service value in a health-care ecosystem: a collective framework Article

Miyazaki, Anthony D, Haderlie, Todd C. (2026). Emotional AI as a facilitator of co-created service value in a health-care ecosystem: a collective framework . Journal of Services Marketing, 40(2), 220-237. 10.1108/JSM-01-2025-0041

cited authors

  • Miyazaki, Anthony D; Haderlie, Todd C

authors

publication date

  • March 20, 2026

published in

keywords

  • ARTIFICIAL-INTELLIGENCE
  • Affective computing
  • Artificial intelligence (AI)
  • Business
  • Business & Economics
  • Co-created value
  • DOMINANT LOGIC
  • Ecosystems
  • Emotion
  • Emotional AI
  • Health belief model
  • Health services
  • Health-care services
  • RISK
  • SELF-EFFICACY
  • SYSTEMS
  • Service dominant logic (SDL)
  • Social Sciences
  • TECHNOLOGY ACCEPTANCE
  • TRANSTHEORETICAL MODEL
  • TRUST
  • Technology acceptance model
  • Technology and service
  • Theory of change
  • Transtheoretical model
  • USER ACCEPTANCE
  • VULNERABILITY

Digital Object Identifier (DOI)

start page

  • 220

end page

  • 237

volume

  • 40

issue

  • 2