Vicious and virtuous circles in the management of knowledge: The case of Infosys Technologies Article

Garud, R, Kumaraswamy, A. (2005). Vicious and virtuous circles in the management of knowledge: The case of Infosys Technologies . MIS QUARTERLY, 29(1), 9-33. 10.2307/25148666

cited authors

  • Garud, R; Kumaraswamy, A

authors

abstract

  • We adopt a systems perspective to explore the challenges that organizations face in harnessing knowledge. Such a perspective draws attention to mutually causal processes that have the potential to generate both vicious and virtuous circles. Based on a longitudinal study atx Infosys Techno logies, we conclude that knowledge management involves more than just the sponsorship of initiatives at and across different organizational levels. It also involves an active process of steering around and out of vicious circles that will inevitably emerge.

publication date

  • January 1, 2005

published in

Digital Object Identifier (DOI)

start page

  • 9

end page

  • 33

volume

  • 29

issue

  • 1