A holistic view of the service experience at coffee franchises: A cross-cultural study Article

Oh, Dongyun, Yoo, Michelle Myongjee, Lee, Yooyang. (2019). A holistic view of the service experience at coffee franchises: A cross-cultural study . INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 82 68-81. 10.1016/j.ijhm.2019.03.022

International Collaboration

cited authors

  • Oh, Dongyun; Yoo, Michelle Myongjee; Lee, Yooyang

authors

publication date

  • September 1, 2019

published in

keywords

  • Attitude
  • BEHAVIORAL INTENTION
  • BRAND EQUITY
  • CONSUMER PERCEPTIONS
  • CORPORATE IMAGE
  • CUSTOMER-PERCEIVED VALUE
  • Customer service experience
  • Experience quality
  • Hospitality, Leisure, Sport & Tourism
  • Loyalty
  • MODERATING ROLE
  • PHYSICAL-ENVIRONMENT
  • Perceived value
  • QUALITY
  • RESTAURANT IMAGE
  • SATISFACTION
  • Service quality
  • Social Sciences
  • Social Sciences - Other Topics

Digital Object Identifier (DOI)

publisher

  • ELSEVIER SCI LTD

start page

  • 68

end page

  • 81

volume

  • 82