The adoption of customer service improvement practices Article

Dickson, Peter R. (2015). The adoption of customer service improvement practices . Marketing Letters, 26(1), 1-15. 10.1007/s11002-013-9263-0

keywords

  • Business
  • Business & Economics
  • EVOLUTIONARY
  • Evolutionary economics
  • MANAGEMENT
  • Market selection
  • QUALITY
  • Service excellence
  • Service improvement practice adoption
  • Social Sciences
  • Sustainable competitive advantage
  • UNCERTAINTY

Digital Object Identifier (DOI)

start page

  • 1

end page

  • 15

volume

  • 26

issue

  • 1