AISTAR: An Intelligent System for Online IT Ticket Automation Recommendation Conference

Wang, Qing, Zeng, Chunqiu, Iyengar, SS et al. (2018). AISTAR: An Intelligent System for Online IT Ticket Automation Recommendation . 1875-1884.

Industry Collaboration

cited authors

  • Wang, Qing; Zeng, Chunqiu; Iyengar, SS; Li, Tao; Shwartz, Larisa; Grabarnik, Genady Ya

authors

date/time interval

  • December 10, 2018 -

publication date

  • January 1, 2018

keywords

  • Cognitive IT service management
  • Cold-start problem
  • Computer Science
  • Computer Science, Artificial Intelligence
  • Computer Science, Information Systems
  • Computer Science, Theory & Methods
  • Interactive recommender system
  • Multi-armed bandit model
  • Science & Technology
  • Technology

Location

  • WA, Seattle

Conference

  • IEEE International Conference on Big Data (Big Data)

publisher

  • IEEE

start page

  • 1875

end page

  • 1884