The effect of flight attendants' physical attractiveness on satisfaction, positive emotion, perceived value, and behavioral intention Article

Choi, Hwansuk Chris, Huang, Shuyue, Choi, Hyeyoon et al. (2020). The effect of flight attendants' physical attractiveness on satisfaction, positive emotion, perceived value, and behavioral intention . Journal of Hospitality and Tourism Management, 44 19-29. 10.1016/j.jhtm.2020.05.001

International Collaboration

cited authors

  • Choi, Hwansuk Chris; Huang, Shuyue; Choi, Hyeyoon; Chang, Howook Sean

authors

publication date

  • September 1, 2020

published in

keywords

  • AESTHETIC LABOR
  • Airlines
  • Business & Economics
  • CONSUMER PERCEPTIONS
  • CONSUMPTION EMOTIONS
  • CUSTOMER SATISFACTION
  • Flight attendants
  • Hospitality, Leisure, Sport & Tourism
  • MATCH-UP HYPOTHESIS
  • MEDIATING ROLE
  • MODEL
  • Management
  • PRICE
  • Physical attractiveness
  • Positive emotion
  • SERVICE QUALITY
  • STORE ATMOSPHERE
  • Social Sciences
  • Social Sciences - Other Topics
  • Stimulus-organism-response model

Digital Object Identifier (DOI)

start page

  • 19

end page

  • 29

volume

  • 44