Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments Article

Chen, Tzuhao, Gasco-Hernandez, Mila. (2025). Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments . PUBLIC PERFORMANCE & MANAGEMENT REVIEW, 48(6), 1331-1356. 10.1080/15309576.2024.2389864

cited authors

  • Chen, Tzuhao; Gasco-Hernandez, Mila

authors

publication date

  • November 2, 2025

published in

keywords

  • Artificial intelligence
  • INNOVATION
  • Public Administration
  • Social Sciences
  • chatbot
  • digital transformation
  • public sector innovation
  • virtual assistant

Digital Object Identifier (DOI)

publisher

  • ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD

start page

  • 1331

end page

  • 1356

volume

  • 48

issue

  • 6