The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from US State Governments Article

Chen, Tzuhao, Gasco-Hernandez, Mila, Esteve, Marc. (2024). The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from US State Governments . AMERICAN REVIEW OF PUBLIC ADMINISTRATION, 54(3), 255-270. 10.1177/02750740231200522

International Collaboration

cited authors

  • Chen, Tzuhao; Gasco-Hernandez, Mila; Esteve, Marc

authors

publication date

  • April 1, 2024

published in

keywords

  • AI adoption
  • AI implementation
  • COUNTRIES
  • Chatbot
  • DIFFUSION
  • INNOVATIONS
  • MANAGERS
  • Public Administration
  • SECTOR
  • SUSTAINABILITY
  • Social Sciences
  • artificial intelligence
  • innovation adoption
  • innovation implementation

Digital Object Identifier (DOI)

publisher

  • SAGE PUBLICATIONS INC

start page

  • 255

end page

  • 270

volume

  • 54

issue

  • 3