Customer Evaluations of Service Recovery as a Function of Loyalty and Negative Emotion Article

Lee, Jaehoon, Zahn, William. (2014). Customer Evaluations of Service Recovery as a Function of Loyalty and Negative Emotion . 6(2),

cited authors

  • Lee, Jaehoon; Zahn, William

authors

publication date

  • January 1, 2014

volume

  • 6

issue

  • 2