Linking Frontline Employee Self-Efficacy to Customers Service Performance in Healthcare Industry: A Dynamic Capability Perspective Article

Li, Rong, Liu, Jing, Xia, Weidong et al. (2023). Linking Frontline Employee Self-Efficacy to Customers Service Performance in Healthcare Industry: A Dynamic Capability Perspective . Risk Management and Healthcare Policy, 16 2727-2739. 10.2147/RMHP.S440120

Open Access International Collaboration

cited authors

  • Li, Rong; Liu, Jing; Xia, Weidong; Ma, Jingdong

authors

publication date

  • January 1, 2023

published in

keywords

  • CONTEXT
  • Health Care Sciences & Services
  • Health Policy & Services
  • LEADERSHIP
  • LEVEL
  • Life Sciences & Biomedicine
  • MICROFOUNDATIONS
  • MODEL
  • ORGANIZATION
  • OUTCOMES
  • QUALITY
  • SATISFACTION
  • STRATEGY
  • Science & Technology
  • dynamic capability
  • dynamic environment
  • frontline employee
  • self-efficacy
  • service performance

Digital Object Identifier (DOI)

start page

  • 2727

end page

  • 2739

volume

  • 16