Alleviating the Burden of Emotional Labor: The Role of Social Sharing Article

McCance, A Silke, Nye, Christopher D, Wang, Lu et al. (2013). Alleviating the Burden of Emotional Labor: The Role of Social Sharing . JOURNAL OF MANAGEMENT, 39(2), 392-415. 10.1177/0149206310383909

Industry Collaboration International Collaboration

cited authors

  • McCance, A Silke; Nye, Christopher D; Wang, Lu; Jones, Kisha S; Chiu, Chi-yue

authors

publication date

  • February 1, 2013

published in

keywords

  • ANGER
  • BEHAVIORAL-RESPONSES
  • Business
  • Business & Economics
  • CONSEQUENCES
  • CUSTOMER
  • DISCRETE EMOTIONS
  • INTERPERSONAL CONFLICTS
  • Management
  • Psychology
  • Psychology, Applied
  • SENSEMAKING
  • SERVICE EMPLOYEES
  • STRATEGIC CHANGE
  • Social Sciences
  • WORK
  • anger
  • customer hostility
  • customer service
  • emotional labor
  • emotions
  • social sharing
  • surface acting

Digital Object Identifier (DOI)

publisher

  • SAGE PUBLICATIONS INC

start page

  • 392

end page

  • 415

volume

  • 39

issue

  • 2