Drivers of Customers’ Reactions to Service Failures: The Israeli Experience
Article
Shoham, Aviv, Gavish, Yossi, Segev, Sigal. (2012). Drivers of Customers’ Reactions to Service Failures: The Israeli Experience
. 4(1), 10.5539/ijps.v4n1p76
Shoham, Aviv, Gavish, Yossi, Segev, Sigal. (2012). Drivers of Customers’ Reactions to Service Failures: The Israeli Experience
. 4(1), 10.5539/ijps.v4n1p76