Service Characteristics and Firm Reputation: the Case of Telecom and Banking Industries Article

Kelley, Keith J, Newburry, William. (2012). Service Characteristics and Firm Reputation: the Case of Telecom and Banking Industries . BEST PAPERS PROCEEDINGS - FIFTY-FIFTH ANNUAL MEETING OF THE ACADEMY OF MANAGEMENT, 2012(1), 13238. 10.5465/ambpp.2012.13238abstract

cited authors

  • Kelley, Keith J; Newburry, William

authors

publication date

  • July 1, 2012

published in

Digital Object Identifier (DOI)

publisher

  • Academy of Management

start page

  • 13238

volume

  • 2012

issue

  • 1