Customer service-oriented behavior: Person and situational antecedents
Article
Williams, Marie, Sanchez, Juan I. (1998). Customer service-oriented behavior: Person and situational antecedents
. 3(1), 101-116. 10.1016/s1084-8568(99)80106-0
Williams, Marie, Sanchez, Juan I. (1998). Customer service-oriented behavior: Person and situational antecedents
. 3(1), 101-116. 10.1016/s1084-8568(99)80106-0