Customer service-oriented behavior: Person and situational antecedents Article

Williams, Marie, Sanchez, Juan I. (1998). Customer service-oriented behavior: Person and situational antecedents . 3(1), 101-116. 10.1016/s1084-8568(99)80106-0

cited authors

  • Williams, Marie; Sanchez, Juan I

authors

publication date

  • January 1, 1998

keywords

  • 35 Commerce, Management, Tourism and Services
  • 3503 Business Systems In Context
  • 52 Psychology
  • 5205 Social and Personality Psychology

Digital Object Identifier (DOI)

publisher

  • Elsevier

start page

  • 101

end page

  • 116

volume

  • 3

issue

  • 1