In-store shopping hassles: Conceptualization and classification Article

Lee, Jaehoon, Ko, Guihan. (2021). In-store shopping hassles: Conceptualization and classification . INTERNATIONAL JOURNAL OF CONSUMER STUDIES, 45(1), 119-130. 10.1111/ijcs.12607

Open Access International Collaboration

cited authors

  • Lee, Jaehoon; Ko, Guihan

authors

publication date

  • January 1, 2021

published in

keywords

  • BEHAVIOR
  • Business
  • Business & Economics
  • CONSUMER
  • CUSTOMER SATISFACTION
  • ENVIRONMENT
  • MODEL
  • PERCEPTIONS
  • PERFORMANCE
  • RECOVERY
  • SERVICE FAILURE
  • Social Sciences
  • WORD-OF-MOUTH
  • consumer experience
  • retail environments
  • service failure
  • shopping hassle

Digital Object Identifier (DOI)

publisher

  • WILEY

start page

  • 119

end page

  • 130

volume

  • 45

issue

  • 1