The meaning and measurement of user satisfaction: A multigroup invariance analysis of the end-user computing satisfaction instrument Article

Doll, WJ, Deng, XD, Raghunathan, TS et al. The meaning and measurement of user satisfaction: A multigroup invariance analysis of the end-user computing satisfaction instrument . JOURNAL OF MANAGEMENT INFORMATION SYSTEMS, 21(1), 227-262. 10.1080/07421222.2004.11045789

cited authors

  • Doll, WJ; Deng, XD; Raghunathan, TS; Torkzadeh, G; Xia, WD

sustainable development goals

authors

published in

keywords

  • Business & Economics
  • CONFIRMATORY FACTOR-ANALYSIS
  • Computer Science
  • Computer Science, Information Systems
  • EXPECTATION
  • FIT INDEXES
  • INVOLVEMENT
  • Information Science & Library Science
  • MANAGEMENT-INFORMATION-SYSTEMS
  • MIS SUCCESS
  • MODELS
  • Management
  • ORGANIZATIONAL-BEHAVIOR
  • SELF-CONCEPT
  • Science & Technology
  • Social Sciences
  • TEST-RETEST RELIABILITY
  • Technology
  • confirmatory factor analysis
  • end-user computing satisfaction
  • factorial invariance
  • instrument validation
  • research methods
  • user satisfaction

Digital Object Identifier (DOI)

publisher

  • ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD

start page

  • 227

end page

  • 262

volume

  • 21

issue

  • 1