Convenience and satisfaction: mediation of fairness and quality Article

Roy, Sanjit Kumar, Lassar, Walfried M, Shekhar, Vaibhav. (2016). Convenience and satisfaction: mediation of fairness and quality . SERVICE INDUSTRIES JOURNAL, 36(5-6), 239-260. 10.1080/02642069.2016.1186657

International Collaboration

cited authors

  • Roy, Sanjit Kumar; Lassar, Walfried M; Shekhar, Vaibhav

publication date

  • January 1, 2016

published in

keywords

  • BRAND
  • Business & Economics
  • CONSUMER PERCEPTIONS
  • CUSTOMER SATISFACTION
  • Convenience
  • EQUITY
  • IMPACT
  • LOYALTY
  • MODEL
  • Management
  • PRICE
  • RECOVERY
  • SERVICE QUALITY
  • Social Sciences
  • convenience types
  • customer satisfaction
  • equity theory
  • fairness

Digital Object Identifier (DOI)

publisher

  • ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD

start page

  • 239

end page

  • 260

volume

  • 36

issue

  • 5-6