Language divergence in service encounters: Revisiting its influence on word-of-mouth
Article
Balaji, MS, Roy, Sanjit Kumar, Lassar, Walfried M. (2017). Language divergence in service encounters: Revisiting its influence on word-of-mouth
. JOURNAL OF BUSINESS RESEARCH, 72 210-213. 10.1016/j.jbusres.2016.07.015
Balaji, MS, Roy, Sanjit Kumar, Lassar, Walfried M. (2017). Language divergence in service encounters: Revisiting its influence on word-of-mouth
. JOURNAL OF BUSINESS RESEARCH, 72 210-213. 10.1016/j.jbusres.2016.07.015