Language divergence in service encounters: Revisiting its influence on word-of-mouth Article

Balaji, MS, Roy, Sanjit Kumar, Lassar, Walfried M. (2017). Language divergence in service encounters: Revisiting its influence on word-of-mouth . JOURNAL OF BUSINESS RESEARCH, 72 210-213. 10.1016/j.jbusres.2016.07.015

International Collaboration

keywords

  • Business
  • Business & Economics
  • Communication
  • Interaction quality
  • Language divergence
  • REPLICATION
  • Relationship quality
  • Responsiveness
  • Social Sciences
  • Word-of-mouth

Digital Object Identifier (DOI)

publisher

  • ELSEVIER SCIENCE INC

start page

  • 210

end page

  • 213

volume

  • 72