Gilbert, GR, Parhizgari, AM. (2000). Organizational effectiveness indicators to support service quality
.
10(1), 46-52. 10.1108/09604520010307030
Gilbert, GR, Parhizgari, AM. (2000). Organizational effectiveness indicators to support service quality
. 10(1), 46-52. 10.1108/09604520010307030