Chang, Howook Sean

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Chang, Howook Sean Graduate Faculty

Positions

Associate Professor, Chaplin School of Hospitality and Tourism Management , Academic Affairs

hchang@fiu.edu

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biography

Dr. Chang was born and raised in Seoul, Korea and came to US in 1992 to study Hotel Management. He chose the field to learn how to develop and operate a party hotel that has a bar, a night club, and a fine dining under one roof. His professional experience ranges from Front Desk Receptionist and Sushi Chef in hotels to Finance and Casino Analyst in casinos. He has more than 10 years of teaching experience. He has published 4 peer-reviewed journal articles in top-tier journals including Cornell Hospitality Quarterly and presented 20+ peer-reviewed conference papers. He has an expertise in designing new ways to add value to hospitality products and services.

research interests

Customer Experience Management, Green Operations, Optimal Pricing, Product & Service Development, Service Innovation

selected scholarly works & creative activities

Article
- 2022
  
  Applying the sociotechnical systems theory to crowdsourcing food delivery platforms: the perspective of crowdsourced workers. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 34:2450-2471.
  Full Text via DOI: 10.1108/IJCHM-10-2021-1286 Web of Science: 000779322500001
- 2021
  
  Freedom restriction and non-member customers' response to loyalty programs. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 94.
  Full Text via DOI: 10.1016/j.ijhm.2020.102809 Web of Science: 000631257900013
- 2021
  
  Why cleaning the invisible in restaurants is important during COVID-19: A case study of indoor air quality of an open-kitchen restaurant. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 94.
  Full Text via DOI: 10.1016/j.ijhm.2020.102854 Web of Science: 000631257900048
- 2021
  
  PREDICTING BEHAVIORAL INTENTION: THE MECHANISM FROM PRETRIP TO POSTTRIP. TOURISM ANALYSIS. 26:279-292.
  Full Text via DOI: 10.3727/108354221X16307183274958 Web of Science: 000742397700003
- 2020
  
  Home chef meal kits: Product attributes, perceived value and repurchasing intentions the moderating effects of household configuration. JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT. 45:192-202.
  Full Text via DOI: 10.1016/j.jhtm.2020.08.011 Web of Science: 000596119000022
- 2020
  
  The environment and perceptions of wine consumers regarding quality, risk and value: Reputations of regional wines and restaurants. JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT. 45:203-212.
  Full Text via DOI: 10.1016/j.jhtm.2020.08.004 Web of Science: 000596119000023
- 2020
  
  The effect of flight attendants' physical attractiveness on satisfaction, positive emotion, perceived value, and behavioral intention. JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT. 44:19-29.
  Full Text via DOI: 10.1016/j.jhtm.2020.05.001 Web of Science: 000565673400003
- 2020
  
  Exploring particulate matter pollution in hotel guestrooms. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 32:1131-1162.
  Full Text via DOI: 10.1108/IJCHM-05-2019-0481 Web of Science: 000524921700001
- 2020
  
  Workplace spirituality as a mediator between ethical climate and workplace deviant behavior. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 86.
  Full Text via DOI: 10.1016/j.ijhm.2019.102372 Web of Science: 000528564300006
- 2017
  
  An investigation of Generation Y travellers’ beliefs and attitudes towards green hotel practices: a view from active and passive green Generation Y travellers
  Full Text via DOI: 10.1080/15980634.2017.1318590
- 2016
  
  Would an Energy Conservation Nudge in Hotels Encourage Hotel Guests to Conserve?. CORNELL HOSPITALITY QUARTERLY. 57:172-183.
  Full Text via DOI: 10.1177/1938965515588132 Web of Science: 000376188400006

full name

Howook Chang

ORCID iD

https://orcid.org/0000-0002-5305-1325 (confirmed)

visualizations

Co-author Network

publication subject areas

Citation index-derived subject areas the researcher has published in