Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Journal

publication venue for

ETHNIC CONGRUITY MOTIVE: WHEN SERVICE ENCOUNTERS WITH HISPANIC FRONTLINE EMPLOYEES ENHANCE HISPANIC CUSTOMERS' SERVICE SATISFACTION. 34:186-215. 2021

International Standard Serial Number (ISSN)

0899-8620