An Empirical Study of the Effect of Customer Participation on Service Quality Article

Wang, Miao, Wang, Jiaxin, Zhao, Jinlin. (2007). An Empirical Study of the Effect of Customer Participation on Service Quality . JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 8(1), 49-73. 10.1300/J162v08n01_03

cited authors

  • Wang, Miao; Wang, Jiaxin; Zhao, Jinlin

authors

publication date

  • January 1, 2007

published in

keywords

  • China
  • Customer participation
  • Hospitality, Leisure, Sport & Tourism
  • MODEL
  • PERCEPTIONS
  • SATISFACTION
  • Social Sciences
  • Social Sciences - Other Topics
  • hotel
  • service quality

Digital Object Identifier (DOI)

publisher

  • ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD

start page

  • 49

end page

  • 73

volume

  • 8

issue

  • 1