What certifications are important in the hospitality industry? Article

Moreo, A, Green, AJ, O'Halloran, R. (2018). What certifications are important in the hospitality industry? . 17(1), 121-135. 10.1080/15332845.2017.1340757

cited authors

  • Moreo, A; Green, AJ; O'Halloran, R

authors

abstract

  • The purpose of this study was to explore the need for certification in hospitality; and specifically to see if professional certifications are valued when earned at the college level and brought to the workplace when hired. There were 79 online surveys completed by hospitality industry professionals at the level of hiring manager. The results of the study showed that there is value in completing certificates while in college, before entering the hospitality workforce. Such certifications as ServSafe, Alcohol Awareness, and Guest Service Professional, were found important when applying to hospitality industry related positions after earning a 4-year degree.

publication date

  • January 2, 2018

Digital Object Identifier (DOI)

start page

  • 121

end page

  • 135

volume

  • 17

issue

  • 1