Incident ticket analytics for IT application management services Conference

Li, TH, Liu, R, Sukaviriya, N et al. (2014). Incident ticket analytics for IT application management services . 568-574. 10.1109/SCC.2014.80

cited authors

  • Li, TH; Liu, R; Sukaviriya, N; Li, Y; Yang, J; Sandin, M; Lee, J

authors

abstract

  • An important IT service outsourcing business is to resolve incidents related to IT infrastructures our clients contract our company to support. Incidents are recorded as structured and unstructured data in tickets, which contain various characteristics

publication date

  • October 17, 2014

Digital Object Identifier (DOI)

start page

  • 568

end page

  • 574