Accelerating collaboration in task assignment using a socially enhanced resource model Conference

Liu, R, Agarwal, S, Sindhgatta, RR et al. (2013). Accelerating collaboration in task assignment using a socially enhanced resource model . LECTURE NOTES IN COMPUTER SCIENCE, 8094 LNCS 251-258. 10.1007/978-3-642-40176-3_21

cited authors

  • Liu, R; Agarwal, S; Sindhgatta, RR; Lee, J

authors

abstract

  • Knowledge-intensive business processes require knowledge workers to collaborate on complex activities. Social network analysis is increasingly being applied in organizations to understand the underlying interaction patterns between teams and foster meaningful collaboration. The social positions of a worker, i.e. the role played in working with others, can be identified through analyzing process logs to assist effective collaboration. In this paper, we present a novel resource model that incorporates the concepts of resource communities and social positions. We demonstrate our resource model through a real industry process - IT incident management process. This socially enhanced resource model is also used to accelerate the collaboration between various work groups by dedicating collaborative units in the task of incident resolution. © 2013 Springer-Verlag.

publication date

  • August 13, 2013

published in

Digital Object Identifier (DOI)

start page

  • 251

end page

  • 258

volume

  • 8094 LNCS