Developing and Leveraging Human Capital Resource to Promote Service Quality: Testing a Theory of Performance Article

Aryee, Samuel, Walumbwa, Fred O, Seidu, Emmanuel YM et al. (2016). Developing and Leveraging Human Capital Resource to Promote Service Quality: Testing a Theory of Performance . JOURNAL OF MANAGEMENT, 42(2), 480-499. 10.1177/0149206312471394

International Collaboration

cited authors

  • Aryee, Samuel; Walumbwa, Fred O; Seidu, Emmanuel YM; Otaye, Lilian E

authors

publication date

  • February 1, 2016

published in

keywords

  • Business
  • Business & Economics
  • CITIZENSHIP BEHAVIOR
  • COMPETITIVE ADVANTAGE
  • CUSTOMER SATISFACTION
  • EMPLOYEE
  • IMPACT
  • MANAGEMENT
  • Management
  • ORIENTATION
  • PERSONALITY
  • Psychology
  • Psychology, Applied
  • SAFETY CLIMATE
  • Social Sciences
  • Vroom's motivational framework
  • WORK SYSTEMS
  • aggregated service orientation
  • collective human capital
  • high performance work systems
  • service quality

Digital Object Identifier (DOI)

publisher

  • SAGE PUBLICATIONS INC

start page

  • 480

end page

  • 499

volume

  • 42

issue

  • 2