Understanding retail exclusion and promoting an inclusive customer experience at transforming service encounters Article

Lu, Fang-Chi, Sinha, Jayati. (2023). Understanding retail exclusion and promoting an inclusive customer experience at transforming service encounters . JOURNAL OF CONSUMER AFFAIRS, 10.1111/joca.12529

Open Access International Collaboration

cited authors

  • Lu, Fang-Chi; Sinha, Jayati

authors

publication date

  • May 2, 2023

published in

keywords

  • AI
  • Business
  • Business & Economics
  • CONSUMER RESPONSES
  • EMOTIONAL CONTAGION
  • EMPLOYEES
  • Economics
  • LOYALTY
  • PRICE FAIRNESS
  • PROCEDURAL JUSTICE
  • REJECTION
  • SMILE
  • SOCIAL EXCLUSION
  • STATUS DEMOTION
  • Social Sciences
  • customer experience
  • inclusive marketplace
  • retail exclusion
  • service encounter framework

Digital Object Identifier (DOI)

publisher

  • WILEY