Lu, Fang-Chi, Sinha, Jayati. (2023). Understanding retail exclusion and promoting an inclusive customer experience at transforming service encounters
.
JOURNAL OF CONSUMER AFFAIRS, 57(3), 1482-1522. 10.1111/joca.12529
Lu, Fang-Chi, Sinha, Jayati. (2023). Understanding retail exclusion and promoting an inclusive customer experience at transforming service encounters
. JOURNAL OF CONSUMER AFFAIRS, 57(3), 1482-1522. 10.1111/joca.12529