Workplace Incivility and Job Satisfaction: Mediating Role of Emotion Management Book Chapter

Opengart, R, Reio, TG, Ding, W. (2021). Workplace Incivility and Job Satisfaction: Mediating Role of Emotion Management . 3 1237-1254. 10.4018/978-1-6684-2405-6.ch063

cited authors

  • Opengart, R; Reio, TG; Ding, W



  • Workplace incivility is common in organizations across the world and can have negative effects on in-dividuals and organizations. The purpose of the reported study is to examine the effects of supervisor and coworker incivility on job satisfaction and examines emotion management as a mediator of these relationships. Data from 268 working adults were collected by survey battery and analyzed via a number of multivariate techniques. The model was supported in that both supervisor and coworker incivility had strong direct negative effects on emotion management and job satisfaction, and emotion management partially mediated the incivility-job satisfaction relationship. With supervisor and coworker incivility, the participants reported lower levels of job satisfaction. However, the participants’ emotion management mitigated the negative effect of incivility on job satisfaction partially. The findings suggest that organizations need to be aware of the unfavorable consequences of incivility. Organizations need to discover ways to reduce incivility and implement efforts to help employees develop positive emotional management strategies. These actions may help reduce the negative influences of incivility on important organizational outcomes like job satisfaction.

publication date

  • January 1, 2021

Digital Object Identifier (DOI)

start page

  • 1237

end page

  • 1254


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