An approach to integrating total quality management (TQM) in the laboratory of a quality planning and control course is described. The course previously focused solely on statistical control of quality and precision linear measurement. The new approach includes the Lab Development Project, where students are the customers of each other and must improve their product, a laboratory exercise, based on the other students feedback. The TQM follow-up project is a means for the students to further apply the concepts and tools of TQM to analyze and recommend improvements to a common process.
