Ignored or Rejected: Retail Exclusion Effects on Construal Levels and Consumer Responses to Compensation Article

Sinha, Jayati, Lu, Fang-Chi. (2019). Ignored or Rejected: Retail Exclusion Effects on Construal Levels and Consumer Responses to Compensation . JOURNAL OF CONSUMER RESEARCH, 46(4), 791-807. 10.1093/jcr/ucz021

International Collaboration

cited authors

  • Sinha, Jayati; Lu, Fang-Chi

authors

publication date

  • December 1, 2019

published in

keywords

  • Business
  • Business & Economics
  • CONSUMPTION
  • FLUENCY
  • IMPACT
  • PROMOTION
  • PSYCHOLOGICAL DISTANCE
  • RECOVERY
  • SATISFACTION
  • SERVICE FAILURES
  • SOCIAL EXCLUSION
  • SPATIAL DISTANCE
  • Social Sciences
  • construal level
  • matching compensation
  • retail exclusion
  • service failure recovery

Digital Object Identifier (DOI)

publisher

  • OXFORD UNIV PRESS INC

start page

  • 791

end page

  • 807

volume

  • 46

issue

  • 4