Multicultural human resource management Article

Welch, T, Tanke, M, Glover, G. (1988). Multicultural human resource management . JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 12(2), 337-345. 10.1177/109634808801200233

cited authors

  • Welch, T; Tanke, M; Glover, G

authors

abstract

  • As America becomes more ethnically diverse and culturally pluralistic so do the employees and consumer's of the hospitality industry. To be prepared to meet the needs of these people management must have an understanding of the cultural basis for value systems, social and interpersonal interactions, the work ethic, motivation, and communication systems. An awareness in the hospitality industry of both personnel and consumer relations within a multicultural, multiracial and multiethnic society will provide individuals with a cross cultural perspective on management styles and skills. © 1988, ICHRIE. All rights reserved.

publication date

  • January 1, 1988

published in

Digital Object Identifier (DOI)

start page

  • 337

end page

  • 345

volume

  • 12

issue

  • 2