Applying fourth generation management to access services: Reinventing customer service and process management
Article
Hasty, DF. (2004). Applying fourth generation management to access services: Reinventing customer service and process management
. 2(3), 21-42. 10.1300/J204v02n03_03
Hasty, DF. (2004). Applying fourth generation management to access services: Reinventing customer service and process management
. 2(3), 21-42. 10.1300/J204v02n03_03