Using secret shopping to assess student assistant training Article

Hammill, Sarah J, Fojo, Eduardo. (2013). Using secret shopping to assess student assistant training . Reference Services Review, 41(3), 514-+. 10.1108/RSR-12-2012-0086

keywords

  • Customer service
  • Information Science & Library Science
  • Libraries
  • Mystery shoppers
  • Science & Technology
  • Secret shopping
  • Student training
  • Technology
  • Training
  • Training assessment

Digital Object Identifier (DOI)

start page

  • 514

end page

  • +

volume

  • 41

issue

  • 3